Pickup Policy

We're pleased to offer local pickup for your convenience. Be aware that pick up is from our distribution centre and is NOT a retail store - you must place your order before arriving for pick up.

Please review our pickup policy below:

Pickup Hours

Monday to Friday: 9:00 AM - 12:00 PM
Afternoon pickups: Available by appointment only

To arrange an afternoon pickup appointment, please add a note to your order and we'll be in touch to confirm a suitable time.

Important Information

You will receive an email or SMS notification when your order is ready for pickup
Please bring your order confirmation email or order number when collecting your items
Pickup hours are subject to change without notice
If you have any questions about pickup, please contact us before placing your order

Location

Pickup is available from our Helensvale distribution centre during the hours listed above. The full address will be provided in your order confirmation email.