Auto Delivery for BARF, bones and treats
Auto Delivery is our Subscribe & Save option. Choose the BARF, bones and treats you want on a regular schedule, select Subscribe & Save 5% and your delivery frequency, then check out as usual. You'll save 5% on every product in your Auto Delivery order. You can add or remove products, skip or pause a delivery in your online account. Your delivery day depends on your area — Gold Coast deliveries go out on Tuesdays and Wednesdays. See Delivery Info for your suburb, or browse BARF, food for dogs and food for cats to get started. Already on Auto Delivery? Use our How To Guide to manage your subscription.
Read more about Auto Delivery
When you add a product, select Subscribe & Save 5% and choose a delivery frequency before you add it to the cart. Repeat this for each product you want on Auto Delivery, then check out. You'll get a reminder email the week before a delivery is due, so you can make changes, and a text the night before with an estimated delivery window. Your delivery day depends on your area — see Delivery Info.
Auto Delivery FAQs
Auto Delivery frequency
How do I choose the frequency that best suits?
If you have ordered from us before, have a look at your order history. This will be a good indication of how often you need to have your products delivered.
What delivery frequencies can I choose from?
Our delivery frequencies are on a weekly basis, and you can choose anywhere from a weekly delivery all the way to a delivery every 12 weeks. Your delivery day is based on your delivery area. You can find more information about delivery days on our Delivery Info page.
Can I have more than one Auto Delivery frequency?
No, you can't have more than one Auto Delivery frequency, but it is super easy to add and remove products to your order or skip a whole order if needed.
Delivery and order notifications
How will I know when my Auto Delivery order is due?
You will receive a reminder email the week before your delivery is due so that you can make changes to your order if required. Your order and payment will be processed 3 days later, with your delivery scheduled for your delivery day that coming week. You can find more information about delivery days on our Delivery Info page.
How will I know what time my delivery is coming?
You will receive a text message the night before your delivery day with an estimated delivery time window for the next day. Your delivery day is based on your delivery area. You can find more information about delivery days on our Delivery Info page.
Pricing on Auto Delivery orders
What if the price of products in my Auto Delivery changes?
We all know that prices fluctuate. If our prices do change, the products in your Auto Delivery order will be updated automatically. The updated pricing will be listed on the Upcoming Order email you receive prior to your order payment being processed, to give you an opportunity to remove these products if you want to.
Do I still receive discounts?
All products in your Auto Delivery order will receive an automatically applied 5% discount on all products. If there are other discounts available store-wide, you will need to place a separate order to take advantage of those discounts, as the Auto Delivery discount is not valid with other discounts.
General information
How do I get started with the Auto Delivery service?
When placing your order on our website, simply select the Subscribe & Save 5% option and choose your Delivery Frequency before adding the product to your cart. Repeat this process for each product you want to include in your Auto Delivery, and then check out. Your Auto Delivery service is now set up, and yes, it really is that easy!
Am I locked into the Auto Delivery service?
No, there are no lock-ins with the Auto Delivery service, and you can manage and change your own subscription at your leisure via our online portal.
Are there any Terms & Conditions I need to know about?
Yes, there are some simple things you need to know about, and that information can be found in the Terms & Conditions under the Auto Delivery section.